General Question
You can reach us via email at support@samirwilliam.com
Click on the “Sign Up” link at the top of the page and fill out the required information.
Yes, you can modify or cancel your order within 24 hours of purchase by contacting customer service.
Please contact our customer service immediately with your order details and a photo of the damaged item. We will assist you with a replacement or refund.
Currently, we only ship within Egypt.
After completing your purchase, you will receive an email with a tracking number to monitor your order status.
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
Yes, we offer seasonal discounts and promotions. Subscribe to our newsletter to stay updated.
Payment & Gift card
We accept major credit cards such as Visa and MasterCard. PayPal is not accepted at this time.
Yes, we offer cash on delivery in certain areas. Please check availability during checkout.
Yes, we use SSL encryption to protect all financial data and ensure confidentiality.
Gift cards can be purchased directly from our website under the “Gift Cards” section. They are available in various denominations.
Currently, we accept one payment method per order. However, you can use a gift card along with a credit card to complete your purchase.
During checkout, enter the gift card code in the designated field to apply it to your order.
Yes, you can check the balance of your gift card by logging into your account and visiting the “Gift Cards” section.
If your payment fails, please try another payment method or contact our customer service for assistance.